Commercial Services Business Creates a Collaborative Customer Experience with SAP EPPM and Open Source web apps: PROJECTS
Do you offer commercial projects to your customers? Do you struggle to collaborate with your customers? SAP Enterprise Portfolio and Project Management is for you. EPPM is a modern platform for commercial services firms. Customers expect effective delivery of projects and a modern user experience today. Optimize your experience by extending EPPM with open source web apps. This ensures that your unique processes and customer interaction will deliver real value. EPPM also delivers effective portfolio management. Ensure enterprise projects stay on track.
Challenges
- Our Hi-tech client struggled to effectively manage end-customer IT services projects and large-scale device deployments
- Efficiently coordinating the timing of people and materials at the client site and delivering the projects on time and budget was a challenge for project managers
Solution
- Ketch deployed Enterprise Portfolio and Project Management for S/4HANA which consists of Project and portfolio management as well as resource management modules. This solution is built using modern, open source, microservices architecture allowing exact business requirements and user experience to be delivered using Agile methods
Results
- The result was a modern, workflow driven project management process that was flexible and intuitive for our client and their customers. Flexible management of both employees and contract resources allowing collaboration with end customers delivered projects on time and on budget while vastly improving customer communication and confidence
“Ketch Partners served as the Program Management of the SAP implementation where we worked together. I worked with them as part of the program leadership overseeing the SAP implementation. Ketch has some of the finest SAP program managers I have come across amongst the several SAP projects I have been a part of. During the time I worked together with Ketch they have been instrumental in providing inputs and suggestions on SAP program deliverables, processes, program improvements and all other aspects of the program. I always like to lead SAP programs together with peers that are honest, upfront, hardworking, dedicated and self-respected. Ketch has been exceptional and excelled in all these categories. Again, Ketch has some of the best SAP managers I have ever worked with and would recommend them to any SAP program as genuine and able leaders.”
“I worked together with Ketch Partners CEO (Chris York) in different roles during my time at SAP. Chris is a true IT service professional combining tremendous leadership capabilities with outstanding Retail Industry and SAP solution knowledge. He has great customer focus, active listening skills, effective communication to C-level audiences, and keep everybody focused on the decision making process.”
“Ketch Partners were the Global Program Managers for our SAP implementation at Tyco International. They personally led the implementation at one of our largest manufacturing plants. Ketch demonstrated great leadership that helped us be successful at implementing such a massive change at our plant. Their experience helped us sidestep many pitfalls that would have cost us thousands of extra dollars. Their strength is leading projects and managing an aggressive timeline. Their approach is regimented but still flexible to get everyone’s buy-in and support. I highly recommend Ketch Partners for their leadership skills and abilities. They were a pleasure to work with!”
“Ketch Partners are the commensurate SAP IS-Retail professionals; they are the model against which all others should be judged. Having worked with IS-Retail from both the user and consulting sides, their knowledge of retail in general and SAP IS-Retail specifically is extensive and in depth. They have the unique ability to get to the essence of a detailed issue, develop an integrated solution and then explain that solution to the non-technical users in a language they can understand. They successfully brought the ASAP methodology to the chaos of a very complex BI Retail Reporting project we worked on together for over a year. It is without hesitation that I would recommend Ketch for any SAP project and would gladly join their team. You cannot get anyone better than Ketch.”
“Ketch Partners is an extremely well organized, detail oriented, hardworking and driven team. They won all round appreciation from both the project team and the client for their work. Their excellent understanding of SAP and retail provided very practical and valuable insights in all aspects of the project.”
“Ketch is a very experienced and knowledgeable SAP resource that have had the pleasure of working with for the past year on our Best Buy International SAP BI implementations. Their thorough understanding of Retail and SAP were an immense benefit to me personally and to Best Buy. In addition to supporting me at the Program level, Ketch provided strong leadership in key project areas such as business solution design, testing and production cut over. Their blend of business and technical knowledge enabled them to be very effective.”